Delete your Planeva account

You can delete your account whenever you want, by yourself, without asking us and without waiting for a reply.

From the app

1. Open Planeva and sign in.
2. Go to Settings (the gear, top right).
3. Tap Delete your account.
4. Type your email to confirm and tap Delete permanently.

It is deleted right away. There is no grace period and no way to get it back.

What gets deleted

• Your account and your profile.
• All your events, with their guests, tables, budget, vendors, schedule, tasks, lists, menus and team messages.
• Your invitation images and your organization's logo, which are removed from storage, not only from the database.

We keep no copy "just in case". The only delay is our weekly encrypted backups, which delete themselves: your data disappears from them within 8 weeks at most.

Take your data before you delete

Once the account is gone, nothing can be recovered. If you want to keep something, export it first: inside each event you can download guests, budget and tasks as CSV, JSON and PDF, and the floor plan and run of show as PDF.

If you already uninstalled the app

Write to privacidad@planeva.io from the same email address you used to create the account and we will delete it for you. We reply within 30 days, and in practice much sooner.

If you write from a different address we will ask for some way to check that the account is yours. That is not red tape: it is so nobody can delete someone else's account.

If you only used the free trial

The trial creates no account and sends nothing to the internet: everything lives in a file on your device. To erase it, uninstall the app. We hold no data of yours to delete.